2727 County Road 43, Kemptville, Ontario, K0G1J0 | Tel: 613.215.0644

Saltastic Salt Therapy & Wellness Spa

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Cancellation Policy

 

We totally get it. Life happens and sometimes you will need to cancel and reschedule your appointment with us. It’s totally okay.

We just ask that when you do need to cancel you give us a little heads up so we can fill your spot and help someone else.

Cancelling a Salt Session Appointment

Your appointment time is reserved just for you! A late cancellation, or a missed visit, leaves a hole where we could have helped someone else. As such, we require 24-hour for any cancellations or changes to your appointment. When less than 24-hour’ notice is provided, or when the client misses the appointment with no notice, a full service fee will be charged ($40 fee for unlimited members) and all fees must be paid before your next scheduled appointment.

To help remind you of your scheduled appointment, we send e-mail reminders 72 hours before as a courtesy.

Cancelling an Alternative Therapy Appointment

Your appointment time is reserved just for you! A late cancellation, or a missed visit, leaves a hole where we could have helped someone else. As such, we require 48-hour for any cancellations or changes to your appointment. When less than 48-hour’ notice is provided, or when the client misses the appointment with no notice, a full service fee will be charged and all fees must be paid before your next scheduled appointment.

To help remind you of your scheduled appointment, we send e-mail reminders 72 hours before as a courtesy.

Cancelling an Event, Class, Workshop or Clinic

We understand that occasionally plans change and you may not be able to attend the event, class, workshop or clinic, that you have registered for. In that case, we encourage you to ask a friend to take your place! While our events, classes, workshops & clinics are non-refundable, they can certainly be transferred with your permission. Please give us a call if you are transferring your appointment so we can make the necessary arrangements.

In the event that you are not able to find a friend to attend, please consider being a part of our “pay it forward” program. Just let us know if you can’t make it, and we’ll offer up your appointment to a member of the community who might not have been able to attend otherwise.


Please note that there is no refunds on any purchased services. Services cancelled and/or rescheduled within our cancellation policy will be honored for a future appointment. They do not expire.