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Saltastic Salt Spa & Wellness Shop

Salt Room Etiquette & Waivers

Salt Room Do's & Don'ts

All clients must fill out an intake waiver form (below) and receive an orientation prior to attending their first salt session. Please arrive 15 minutes prior to your first session.

  • Please arrive 5-10 minutes prior to your subsequent session start time to sign in and use the restroom, store belongings, adjust clothing, put on provided slippers, find reading materials, etc.
  • Salt sessions begin promptly on the hour. Once a session has begun, no one will be permitted to enter the salt room. We need to maintain the proper salt concentration in the room, as well as to not disturb others. If you are late, you will be asked to reschedule your salt session for a different time.
  • You are responsible for your own personal items. We do have a place to store your personal belongings, but we are not  responsible for anything lost, damaged, or stolen.
  • Dress in comfortable clothing – salt dust is harmless and can be brushed off clothing.
  • To maintain a spa environment, we suggest that you use your time in the room to read, sleep or meditate.
    You may bring the following items: book, ear plugs, or a freshly washed blanket. If you have a personal need that is not on this list, please let us know.
  • The salt rooms are electronic free zones.
  • No food or drinks are allowed in the salt rooms. We encourage you to drink before and after your session. We have mineralized and alkaline water available for you in the locker room.

In Consideration of Others:

  • Please do not leave the salt room while a session is in progress unless there is an emergency.
  • Please no talking in the salt room and keep voices low in the reception area.
  • Do not wear any perfumes, lotions, or any kinds of fragrances when you attend a salt session.
  • If you prone to excessive coughing, kindly let us know in advance.
  • If you are prone to excessive snoring, we encourage you to sit more upright, try to stay awake, and take deeper breaths during your treatments to reduce snoring. You are also welcomed to book a salt session in our private room.
  • If you would like to experience complete silence during your session, please feel free to bring your own earplugs or book a salt session in our private salt room.
  • Use of the salt rooms must be avoided during the acute or contagious phase of any illness, including, colds, flu, infections with a fever, acute active tuberculosis, cardiac insufficiency, COPD in 3rd stage, spitting of blood, alcohol or drug intoxication, unstable or uncontrolled hypertension and acute stages of respiratory diseases.

We reserve the right to ask you to leave our facility if our mindfulness etiquette is not respected. For you personal safety, the salt rooms are equipped with surveillance cameras (CCTV).

 

Cancellation Policy

 

We totally get it. Life happens and sometimes you will need to cancel and reschedule your appointment with us. It’s totally okay.

We just ask that when you do need to cancel you give us a little heads up so we can fill your spot and help someone else.

Cancelling an Appointment

Your appointment time is reserved just for you! A late cancellation, or a missed visit, leaves a hole where we could have helped someone else. As such, we require 24-hour for any cancellations or changes to your appointment. When less than 24-hour’ notice is provided, or when the client misses the appointment with no notice, a $50 fee will be charged and all fees must be paid before your next scheduled appointment.

To help remind you of your scheduled appointment, we send e-mail reminders 3 days before as a courtesy.

Cancelling an Event, Class, Workshop or Clinic

We understand that occasionally plans change and you may not be able to attend the event that you have registered for. In that case, we encourage you to ask a friend to take your place! While our tickets are non-refundable, they can certainly be transferred with your permission. Please give us a call if you are transferring your ticket and we can make the arrangements.

In the event that you are not able to find a friend to attend, please consider being a part of our “pay it forward” program. Just let us know if you can’t make it, and we’ll offer up your ticket to a member of the community who might not have been able to attend otherwise. It’s a beautiful thing!

Thank you for honouring this agreement!

Before Your Visit Please Fill Out The Required Waivers Below

Schedule your Session

Fill Out Your Waiver

Enjoy Pure Relaxation